Who is affected
Manufacturers of products with EU repairability requirements (household appliances, displays, phones and tablets among them), their importers and authorised representatives, and independent repairers.
Key obligations
- 01Repair on request after the guarantee, free of charge or for a reasonable price, within a reasonable time
- 02Offer spare parts and tools to repairers at a reasonable price and without contractual or software barriers
- 03Provide a European repair information form on request
- 04Inform consumers about the repair obligation and the online repair platform
What it means for your passport
Repair rights depend on data: part numbers, disassembly steps, software unlock procedures and service history. A passport that exposes a repair layer to professionals and consumers satisfies the information duty and leaves a maintenance trail that raises the product's resale value.
